Network Operations Console (NOC) Business Rules
NOC is a remote asset management tool that supports and administration and customer service a way to check in on their assets. This case study is for a singular feature in the NOC; the business rules.
Challenge
Design a user-friendly implementation of the JSON editor. This editor allows users to set parameter bounds that the asset operates within and reports on if it exceeds the bounds. The data received can vary from asset to asset.
Results
The end result is a powerful and intuitive interface that allows users to create and customize business rules for assets. Contextualizing the rules in plain language was a strong research backed decision that made the interface stronger as a result
From the initial research to the iterative design, each phase played a crucial role in delivering a product that exceeded user expectations, ultimately enhancing operational efficiency.
Process
Research & Analysis
In the research phase, extensive efforts were put into understanding the target audience. Previously made personas and empathy maps were referenced and updated to identify potential pain points and needs. We conducted user interviews to gather insights into how different types of users would use the feature making sure we satisfied each user archetypes needs.
Wireframe & Ideate
Sketches were created to visualize the layout and flow of the screens. From those sketches we designed wireframes to establish the basic structure and navigation. These wireframes served as the foundation for the subsequent design phases. We presented these wireframes to the stakeholders and users for feedback about layout and flow.
Design & Iterate
We developed the visuals using our established design system. We iterated through concepts and identified what was good about each and used that information to inform the final design.
Prototype & Test
User testing was a crucial step to validate design decisions and gather real-world feedback. As users interacted with the prototype, I asked questions about what they were doing and their thought process. Gaining insight into the areas of improvement. This iterative process ensured that the NOC business rules was refined based on actual user experiences.
Iterate & Deliver
Applying the feedback obtained from user testing, iterative design cycles were implemented. This involved refining interactions, adjusting layouts, and enhancing visual elements to align with user expectations.